PRIVACY POLICY is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in Malaysia. The purpose of this statement is to explain to you what personal information we collect and how we may use it.

  • When you order, we need to know your name, address and email address. This allows us to process and fulfil your order. You have the option to withhold personal information that is not required for the order process.
  • When you sign up to our newsletter we will send you the latest news and sales offers from Heart & Shawl. Emails will be sent as and when any newsletters are created.
  • If, at any time, you prefer not to receive email marketing information from us, please follow the unsubscribe instructions at the bottom of each email.
  • We use your personal information for payment and processing of your order purposes.
  • We may use your contact details to keep you updated about promotions or offers that we think will be of interest to you.
  • We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorized access in accordance with Malaysia data protection legislation.
  • We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by doing so in your profile.
  • We do not store your credit card or financial information on our website.

In order to process credit/debit card transactions, the bank or card processing agency may require you to verify your personal details. Your information will not be transferred outside the payment window for any other purpose. At any point in time, we will not provide your personal details to third parties for any other marketing/ business usage.

If you have any questions about privacy please contact us by email at hi[@] We will respond to you between 08:00 am to 05:00 pm (GMT +8)